Refund and Returns Policy

Refund & Returns Policy

At QueenAbel, we care about your satisfaction. If you are not fully happy with your purchase, we’re here to help.

Eligibility for Returns

• Items must be unused, unworn, and in original packaging.
• Return request must be raised within 7 days of delivery.
• Damaged or wrong products received must be reported within 48 hours with unboxing video.

Non-Returnable Items

• Used or damaged products
• Items bought during sale or special offers
• Hygiene-based items (if applicable)

Return Process

• Contact us at info@queenabel.in with order details.
• Our team will verify the request within 24–48 hours.
• Pickup will be arranged (if available) or customer may need to ship product back.
• After inspection, refund or replacement will be processed.

Refund Timeline

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

• Refunds are credited within 5–7 business days after product inspection.
• Refund method: original payment mode or store credit.

Exchange Policy

• Exchanges are allowed for size, color, or product issues (based on availability).

Contact

For assistance: info@queenabel.in